This is our way of thanking our loyal customers. After your first purchase, you will receive the opportunity to sponsor a friend by referring him/her to our website. You will receive a 5% voucher in your email to be used for future purchases; however, it is non-transferrable (please see the Terms and conditions page).
An address mismatch with what is on file with your credit/debit card issuer.
Please go back and make sure that all the information is correct before you re-submit. You may want to consult with your credit card issuer and/or bank to be sure the addresses are correct.
Your credit card will charged on the same day that the order was placed. A payment confirmation will be emailed to you shortly after payment has been accepted.
Yes, we do. If you wish to place an order, please contact us at (877) 800-5150. You may also email us at [email protected], and a Customer Service Representative will assist you within 1 business day.
FREE Shipping through either USPS Priority Mail, FedEx Ground (Business address) and FedEx Home Delivery (Residential address) is available for orders over $50
Cost varies for parts and special shipping arrangements (FedEx Express, FedEx 2Day, FedEx Standard Overnight and FedEx Priority Overnight) and is based on dimensions, weight, and destination
International
Cost will vary based on dimensions, weight, and destination
If the order was placed before 12:00 PM Pacific Standard Time, the order will be shipped out on the same business day. Otherwise, it will be shipped out on the next business day. If the business day falls on a National holiday, it will be shipped out on the business day following the National holiday period.
We will notify you through email that your order has been shipped, and the tracking information will be included as well. You may also check your order status by logging into your account and clicking “History and details of my orders”. If a tracking number is provided, your order has already left our warehouse and is currently in transit.
Yes, we offer FedEx Standard Overnight and FedEx Priority Overnight. Please call us at (877) 800-5150 to place an order, and our friendly Customer Service Representative will be more than happy to arrange it.
Please retain the original packaging and contact us immediately at (877) 800-5150, and we will provide you with a return shipment label along with instructions. If we determine that the carrier is at fault, we will file a claim with the carrier on your behalf.
Please call us at (877) 800-5150 or email us at [email protected] as soon as possible. If the package has been picked up, we will attempt to intercept the carrier; however, this does not guarantee that the intercept will occur. A $13 per package cancellation fee will be assessed in the event that we are unable to intercept the carrier.
Yes, we do! We offer a 30-day Satisfaction Guarantee wherein you are allowed to return item(s) for any reason within a 30-day period from the date of purchase. Please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number (Terms and conditions apply).
Buyers are responsible for return shipping, unless otherwise noted.
Once we receive the item, it will generally take 3-5 business days to process. When the item has been confirmed to be defect-free, we will ship out your exchange or issue you a direct refund.
If an equipment fails during the 30-day warranty period shown on your invoice, please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number. Once you have the RMA number, please ship the item back to us. After we receive the item, it will generally take 3-5 business days ( including the turnaround time for us to send the item to the return department for inspection, diagnostics, and/or repair and returned to us) before issuing a replacement or refund. If we determine that the item is covered by the limited warranty, you will receive a replacement or refund.
